Shipping & Delivery
For all domestic orders, the products will be shipped within 1 to 7 working days after the order given to you by Sürat Cargo, which our company has an agreement with. Although the official time is between 1 and 7 days, orders placed before 16:00 are usually delivered to you by cargo on the same day, unless there is a problem.
• Our shipping charges are free for all purchases of 500 TL or more, and 12.00 TL as a fixed price for orders below this amount.
• We do not have an option to pay at the door.
• After the payment is made and approved, your orders are prepared and delivered to the cargo as soon as possible.
• All shipping costs incurred in case of product exchange transactions or incorrect delivery address arising from wrong product purchases or change of mind shall be borne by the customer.
• You can reach us by phone or e-mail about non-delivery, too much delay or other similar issues.
Information & Cargo Tracking
After your order is shipped, your tracking number and tracking link will be automatically sent to your mobile phone number that you have given while creating your order, by our SMS information platform titled ASKERGOLU. Thus, you will be able to monitor the entire process of your cargo and see where it is.